Help Center

Need help with CardSwap?

Send us a support ticket for account, import, matching, pricing, or trade problems. You can also leave feedback or feature ideas here.

What happens next?
Your message lands in the admin support queue, so we can review it together with useful account context.

Pause offers, find traders and build your own trades

Vacation mode

Enable it on the dashboard or under Account settings → Notifications. Offers and your public profile are hidden; prepare lists and continue existing trades and chats. Use “Publish offers” to end the pause.

Vacation mode guide

Who wants my cards?

Under Browse, find compatible traders who want your cards, even without a reciprocal match. No results? Check available offers, card details and shipping settings. Paused accounts and reserved quantities are excluded.

Card demand guide

Build a trade offer

Start from an interested trader or a public profile. Choose cards and quantities on both sides, review and send. The request appears under Matches. Unknown values are excluded from totals; value differences do not agree a cash payment.

Manual trade offer guide

Create a support ticket

Add an email address so we can reply if we need more details.
Please do not include passwords, passport images, or payment details.

Fast self-help

Open tutorial Log in

Good ticket checklist

  • Which game and card list were involved?
  • Which card name, set, or collector number caused trouble?
  • If there was an error, what did the page say?